Privacy Policy

At QuadFactors, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us, whether through our website, in-store, by phone, or via online communication channels.

QuadFactors operates in accordance with the General Data Protection Regulation (GDPR) and applicable Irish data protection laws.

1. Who We Are

QuadFactors
Kells, Co. Meath
A82 K156
Ireland

Phone: 046 90 10 222
WhatsApp: 087 29 66 617
Website: www.quadfactors.com

For the purposes of data protection law, QuadFactors is the Data Controller of your personal data.

2. Information We Collect

We may collect and process the following types of personal information:

a) Information You Provide to Us

Name
Email address
Phone number
Postal address
Billing and delivery details
Enquiries submitted via forms, email, phone, or WhatsApp
Information provided when purchasing products or services

b) Automatically Collected Information

When you visit our website, we may collect:

IP address
Browser type and version
Device information
Pages visited and time spent on the site
Referral source

This data is collected using cookies and similar technologies.

3. How We Use Your Information

We use your personal data for the following purposes:

To process orders, payments, and deliveries
To respond to enquiries and customer support requests
To manage warranties, servicing, and aftersales support
To communicate about products, services, or updates you have requested
To comply with legal and regulatory obligations
To improve our website, services, and customer experience

We only process personal data where we have a lawful basis to do so.

4. Legal Basis for Processing

Under GDPR, we rely on the following legal bases:

Contractual necessity – to fulfil an order or provide a service
Legitimate interests – to operate and improve our business
Legal obligation – to comply with tax, accounting, or regulatory requirements
Consent – where you have explicitly opted in (e.g. marketing communications)

You may withdraw consent at any time.

5. Marketing Communications

We may contact you with information about products or services only if:

You have requested this information, or
You have given clear consent

You can opt out of marketing communications at any time by contacting us or using unsubscribe options where provided.

6. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties only where necessary, including:

Payment processors
Delivery and logistics providers
IT and website service providers
Accountants or legal advisers (where legally required)

All third parties are required to handle your data securely and in accordance with GDPR.

7. Data Retention

We retain personal data only for as long as necessary to:

Fulfil the purpose it was collected for
Meet legal, accounting, or regulatory obligations

When data is no longer required, it is securely deleted or anonymised.

8. Your Rights Under GDPR

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (where applicable)
Restrict or object to processing
Data portability
Withdraw consent at any time
Lodge a complaint with the Data Protection Commission (Ireland)

To exercise your rights, contact us using the details above.

9. Cookies

Our website uses cookies to improve functionality and user experience.

Cookies may be used to:

Analyse website traffic
Remember user preferences
Improve site performance

You can manage or disable cookies through your browser settings. For more information, see our Cookie Policy (if applicable).

10. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

Secure systems and access controls
Encrypted communications where applicable
Limited access to personal data on a need-to-know basis

However, no system is completely secure, and we cannot guarantee absolute security.

11. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Please review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. The most current version will always be available on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Via our website
📞 046 90 10 222
📱 WhatsApp: 087 29 66 617